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Thursday, March 10, 2016

Canadian Shipping Companies Suck

I enjoy ordering online.  It’s easy, convenient, and fairly secure.  Knowing something is on its way to you is a little bit like xmas.  But there is one part of it that falls short for me and that is the delivery.  When I pay for delivery to me it means I don’t go pick anything up, the package comes to me.   However what seems to happen 99% of the time is instead of the package I get a little note delivered telling me where I need to go pick it up.

I don’t want to pick it up, that was the entire point of paying for delivery.  If I wanted to pick it up I would go to the damn store and buy it myself.  To try and avoid this problem I have nearly everything delivered to my workplace.  My work has 300+ employees running around at all times.  There is a reception area but it’s open to the lunch area where people are always abundant so there is absolutely no excuse for not finding a person to sign for a package.  However what I seem to be encountering is that the delivery people are extremely lazy. If there is nobody with their butt planted in the reception chair they turn right around and leave.


Here in Canada the blame for these lazy deliveries has mainly been Purolator and Canadian Post.  Purolator in particular has failed to deliver every single package I have ever ordered.  A few times I have lost my temper and they got the driver to turn around and deliver it later in the day.  I have to go through this every time I order a package.  I now refuse to order from companies that use Purolator.  Canadian Post on the other hand is basically the government mail service and they frankly don’t give a shit how you feel about anything.

We as consumer have little control over how sellers ship their products but we should have the power to take responsibility and approve the person delivering it to just leave it.  Just drop off the damn package like I paid for.

Today yet another package failed to arrive and I got an email saying they attempted a delivery but among the hundreds of people in the lunch area they couldn't see a single person that knew how to sign their name.  They also didn't even leave an attempt note telling me where to go get it.  So I get to bitch at them for the address and drive to downtown Toronto to pick up a package I paid $20 to deliver.  I try to scour the internet looking for a local store to buy the products from since I'll end up going to pick it up anyway.

What if I paid for delivery on a certain day?  The package would not be delivered and instead be heading back to their warehouse.  It's in transit so you can't even get it on the delivery day, you have to wait until the following day.  This is a complete rip off.

Shipping companies make online shopping pointless.  Stop being lazy and make a real attempt to deliver packages.